How do I book a car?
Browse our fleet, pick the vehicle that suits your trip, and submit a rental request with your dates, pickup location, and contact info. We'll confirm your booking by email and phone, usually within a few hours.
Got questions?
Frequently Asked Questions
Everything you need to know before renting with us. Can't find your answer? Contact us directly.
Getting Started
Do I need to create an account?
No. We keep it simple — just fill out the request form with your name, email, and phone number. No account creation required.
How far in advance should I book?
We recommend booking as early as possible, especially during peak Orlando seasons (holidays, summer, spring break). That said, we do accommodate last-minute requests when vehicles are available.
Requirements
What do I need to rent a car?
You'll need a valid driver's license (US or international), a major credit or debit card for the security deposit, and a valid phone number and email address.
Is there a minimum age requirement?
Yes. All drivers must be at least 21 years old. No age-based surcharges — the rate you see is the rate you pay.
Can I add an additional driver?
Yes, you can add up to one additional driver at no extra cost. Additional drivers must submit a photo of their valid driver's license via our follow-up page before vehicle delivery. Any driver not listed in the rental agreement is prohibited from operating the vehicle.
Pickup & Drop-off
Where is the vehicle for pickup?
We service Orlando International (MCO), Sanford International (SFB), and Daytona Beach International (DAB). Your vehicle is pre-positioned in the airport parking lot before you land. Your lockbox code is released after ID verification and digital agreement signing are complete.
Can I pick up somewhere other than an airport?
In many cases, yes. Contact us with your location and we'll let you know if it's feasible.
What happens at drop-off?
Return the vehicle to the agreed airport parking location at the agreed time. The vehicle should be in the same condition as when you received it. Staff will conduct a return inspection and photograph the condition. Any toll charges, fuel differences, or damage will be assessed and billed on your final invoice.
Insurance & Liability
Does the rental include insurance?
Yes — comprehensive protection is included with every rental at no additional cost. You are welcome to use your personal auto insurance if you prefer, but it is not required. We'll confirm the details when your booking is approved.
What happens if I get in an accident?
Contact us immediately. Do not move the vehicle unless it is blocking traffic and it is safe to do so. File a police report if required. We'll guide you through the next steps.
What if the car breaks down?
We provide a direct support line for all active rentals. Call us and we'll assist you as quickly as possible.
Pricing & Payments
Are there any hidden fees?
No. The rate shown is the rate you pay. There are no per-mile charges for standard Florida driving and no mandatory insurance packages. A Florida state rental surcharge ($2/day per Fla. Stat. § 212.0606) applies to all Florida rentals and is disclosed at booking.
What is the security deposit?
A 30% deposit hold is authorized at booking. The full rental amount is charged when your booking is confirmed. The deposit (30%) is forfeited on no-show or sub-24h cancellation; otherwise it's part of the total rental cost.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, and Google Pay via our secure online checkout. Other payment methods (Zelle, bank transfer, cash) are available by prior admin arrangement only.
Cancellations & Changes
Can I cancel my reservation?
Yes. 72+ hours before pickup: 100% refund. 24–72 hours before pickup: 50% refund. Less than 24 hours before pickup or no-show: 30% refund (70% retained). If we cancel for any reason, you receive a 100% refund. Refunds are processed within 7–10 business days.
Can I extend my rental?
Extensions are possible subject to vehicle availability. Contact us at least 24 hours before your scheduled return date.
Still have questions?
We're a real team — reach us directly and we'll get back to you fast.